Terms of service

The following document, together with our privacy policy, our website terms of use, and all information relating to your chosen tour package contained in our website (www.leblanq.com/new.leblanq.com) forms the basis of your contract with LeBlanq Limited, trading as LeBlanq. Please read them carefully as they set out all respective rights and obligations.

LeBlanq Limited is a company registered in England and Wales.  Our company registration number is 12580594 and our registered office is at 4th Floor, 95 Gresham Street, London, EC2V 7AB.

We are registered with the Information Commissioner’s Office in accordance with the Data Protection Act 2018 and you can access our Privacy Policy here

1. Booking and payment

Please complete the online booking process via www.leblanq.com. A deposit will be required at time of booking. This deposit may only be refunded if your booking is cancelled under certain circumstances. For further details, please see Section 2, 4 and 7.

On receipt of your booking you will receive a confirmation email including the schedule of your outstanding payments. If the balances are not paid by the stated dates we reserve the right to cancel your booking and retain your deposit.

Please note that when you make your booking, a contract comes into place between LeBlanq and the customer. This means you will be obliged to pay the balance as set out on the acknowledgement and payment terms. Shortly after the contract comes into place between us, our Concierge will be happy to make contact with you to discuss your booking and answer any further questions you may have.   

All correspondence for your booking will be sent to the person who has placed the booking with us, known as the “Booker,” only.  It is the Booker’s responsibility to manage all payments due and forward all relevant correspondence onto your party. Please note that we cannot send correspondence to other named parties on the booking due to data protection legislation.  

2. Changing your booking

You are permitted to change your booking to another Event up to 3 months prior to the start date of the original event booking. If it is less than 3 months prior to the start date of the event, then you cannot transfer your booking to an alternative event.

If transferring your booking to an alternative event, any shortfall in the new event cost will need to be paid for at point of transfer. 

Please contact our Concierge if you wish to transfer your booking to another event.

Any alterations you wish to make to your booking must be notified to us in writing by email by the Booker.

3. Name Changes 

If you wish to change the name on a booking, then this can be done, free of change, up to 4 weeks prior to the start of the event. Please contact our Concierge to make the change.

4. If you cancel your booking

Should you or any member of your party be forced to cancel your booking, you must do so in writing and this email must be submitted by the Booker. The cancellation will take effect from the date that such written notice is received by LeBlanq Limited

Unless your booking is made within 14 days of the event start date, you will have a 14 day cooling off period after booking, during which you are entitled to cancel your booking with a full refund. After this period, if you wish to cancel your booking then the following terms will apply:

More than 6 months prior to event start date - initial deposit forfeited

Less than 6 months prior to event start date - 50% refund

Less than 3 months before event start date - non-refundable

If your booking is made within 30 days of the event start date then full, non-refundable payment is required at time of booking. 

5. Groups

When making a group booking, the person first named on the booking will become the Booker, accepting on behalf of all your party these booking conditions. The confirmation will be sent to the Booker Any questions concerning the booking from members of the group must be sent to us by the Booker only.

6. Website accuracy

The information given on our website, and any other publications from LeBlanq, has been carefully checked and correct at the time of publication. We reserve the right to make changes and where they occur, they will be advised to you before the booking contract is concluded. This is a Tour Operators Margin Scheme supply. Should VAT rise above 20% the prices shown may alter. If there are any changes to the published prices, these will be confirmed at the time of booking.

7. Changes or cancellation by us

Very rarely we have to make changes to an event after a booking has been confirmed or cancel confirmed bookings. Whilst we always endeavour to avoid changes and cancellations we must reserve the right to do so. If we have to cancel your event or make a significant change before departure (such as a change of accommodation for the whole or a major part of the time you are away, a change to the date of departure, or a significant change to your itinerary such as missing out one or more destinations entirely we will notify you as soon as possible and you will have the choice of:-

• Accepting the changed arrangements (you do not need to do anything in this case) 
• Taking an alternative event or alternative package in the same event (and where this is of a lower price we will refund the difference, but where the price is higher we will ask you to pay the difference) or
• Cancelling or accepting the cancellation and receiving a full refund of all monies paid.

8. Covid-19 implications

You agree to inform us if you or any member of your group has tested positive for Covid-19, or shows signs of Covid-19 within 14 days of the start of the event. We would request that the infected member and anyone else in your group who has been in contact with that member should not attend the event. 

9. Talent

All appearing talent is subject to availability and as such, no refunds will be issued through non-attendance of specific talent. LeBlanq will endeavour to replace any headline talent with like-for-like talent.

10. Force majeure

We regret we cannot accept any liability or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected by, or you otherwise suffer any damage or loss as a result of force majeure. Force majeure means any event which we, or the supplier of the service(s) in question, could not, even with all due care, foresee or avoid. Such events include war or threat of war, riots, civil strife, terrorist activities, industrial disputes, fire, natural or nuclear disasters, adverse weather conditions, pandemics, epidemics, certain Foreign Office declarations and all similar events outside our control.

11. Special requests

Any special requests must be advised to us in writing prior to the due date for final payment e.g. diet, room location, a particular facility at a hotel etc. Whilst every effort will be made by us to try and arrange your reasonable special requests, we cannot guarantee that they will be fulfilled. The fact that a special request has been noted or that it has been passed on to the supplier is not confirmation that the request will be met. Failure to meet any special request will not be a breach of contract on our part unless the request has been specifically confirmed. We cannot accept bookings that are conditional upon any special request being met.

12. Travel and transport

Tickets for travel of any kind whatsoever are issued subject to the conditions and regulations published in the timetable, books or other notices of the persons, companies or authorities undertaking such transport. LeBlanq cannot be held liable for any changes, cancellations or delays caused by other operators.

13. Travel insurance

Adequate travel insurance is a condition of your contract with us. You must be satisfied that your insurance fully covers all your personal requirements including cancellation charges, medical expenses and repatriation in the event of accident or illness and existing medical conditions. Your insurance must also cover you to undertake all physical activities including cycling, where relevant, and the associated risks plus your equipment, bike and its transportation and repairs. If you choose to travel without adequate insurance cover, we will not be liable for any losses arising, in respect of which insurance cover would otherwise have been available.

14. Our responsibility

We will accept responsibility if any death, personal injury, failure or deficiency of your event arrangements is caused by negligence or omissions by us. We will not be responsible for any injury, illness, death, loss, damage, expense, cost or other sum or claim of any description whatsoever which results from the fault of the person(s) affected or any member(s) of their party or results from an event or circumstance which we or the supplier of the service(s) in question could not have predicted or avoided even after taking all reasonable care. We cannot accept responsibility for any services which do not form part of our contract. This includes, for example, any additional services or facilities which your hotel or any other supplier agrees to provide for you where the services or facilities are not advertised on our website and we have not agreed to arrange them. The maximum liability for any damages other than for personal injury or illness will be limited to the price paid for the event.

15. Your responsibilities

It is your responsibility to ensure that you are physically fit, adequately experienced, suitably equipped for your event and aware of the risks involved in such an event. Although LeBlanq will ensure the event is as safe as possible you must accept that the sole responsibility for your personal safety remains with you.

In the interests of safety you must undertake to follow the advice and instruction in the guide provided, as well as that provided by anybody on our behalf, heed any warning or advisory notices encountered on your event and act sensibly and prudently at all times. If it is felt that you are not sufficiently fit, healthy, properly equipped, able to complete the event without affecting its safety, comfort or happy progress, or your behaviour considered inappropriate or unsafe, the ride leader or organiser at any stage has the right to suspend your participation in some components of the event. 

LeBlanq will not allow you to ride, drive or participate in certain activities if intoxicated. Please be safe and appropriate in all aspects of the event, respecting the local culture, laws, guests, talent and team.

 

Additionally, any damage caused by group members to accommodations or transports used in the course of your event is the responsibility of the individuals within the group. Likewise, any damage caused by solo travellers is their own responsibility.  LeBlanq cannot accept responsibility for any such damage, and accommodations/transports booked retain the right to reclaim costs from the Booker, whether they are travelling as part of a group or alone.

LeBlanq cannot accept responsibility for any wear and tear to equipment you provide for the event. Likewise, you accept responsibility for any breakages that occur during your event, even if they hinder your ability to complete your event. We will do our utmost to assist you in procuring replacements or repairs, but any cost for the same lies with you, and no refunds can be issued for events halted due to damaged or broken equipment.

16. Complaints and problems

In the unlikely event that you have any reason to complain or experience any problems with your event whilst away, you must contact LeBlanq Limited. immediately so that we have the opportunity to rectify your complaint at the time and we will do our best to resolve the problem straight away. Should it not be possible to resolve your complaint immediately, you should write to us, giving full details, within 14 days of the event’s conclusion. Complaints received after this date can be very difficult to investigate.

17. Privacy

We treat your data with care and keep it as secure as is reasonably possible. We will never sell your personal details to another organisation, and we’ll always ask your consent before sending marketing emails. For further details see our privacy policy.

18. Jurisdiction

All matters arising from your contract with us are governed by English Law and are subject to the jurisdiction of the courts of England and Wales.

19. Consumer protection

The combination of travel services offered to you is a package within the meaning of the Package Travel and Linked Travel Arrangements Regulations. Therefore, you will benefit from all EU rights applying to packages. LeBlanq will be fully responsible for the proper performance of the package as a whole.

Additionally, as required by law, LeBlanq has protection in place to refund your payments and, where transport is included in the package, to ensure your repatriation in the event that it becomes/they become insolvent. More information on key rights under the Package Travel and Linked Travel Arrangements Regulations 2018 can be found here. 

20. Storing your data

We store and process your data based on the contract formed when you make your booking, and in line with our Privacy Policy. 

 

21. Accident Waiver and Release of Liability

I hereby assume all the risks of taking part in any activities as part of this event, including by way of example and not limitation, any risks that may arise from negligence or carelessness on the part of the persons or entities being released from dangerous or defective equipment or property owned, maintained, or controlled by them, or because of their possible liability without fault. I certify that I am physically fit, have sufficiently prepared or trained for participation in the activity in which I am
participating, and have not been advised to not participate by a qualified medical professional. I certify that any activity I partake in as part of the event is at my own risk. I certify that there are no health-related reasons or problems which preclude my participation in this activity. If, during the event, I decide to change the route and distance or type of activity, then all the consequences of the actions will be mine. I confirm that the bicycle that I am riding for the event and all the equipment is
of a suitable standard and state of road worthiness.

I acknowledge that this Accident Waiver and Release of Liability Form will be used by the event holders, sponsors, and organisers of the activity in which I may participate, and that it will govern my actions and at said activity.

In consideration of my application and permitting me to participate in this activity, I hereby take action for myself, my executors, administrators, heirs, next of kin, successors, and assigns as follows:

• I waive, release, and discharge from any and all liability, including but not limited to, liability arising from the negligence or fault of the entities or persons released, for my death, disability, personal injury, property damage, property then, or actions of any kind which may hereafter occur to me including my traveling to and from this activity, the following entities or persons: LeBlanq Limited and/or their directors, officers, employees, volunteers, representatives, and agents, and the activity holders,
  sponsors, and volunteers;
• Indemnify, hold harmless and promise not to sue the entities or persons mentioned in this paragraph from any and all liabilities or claims made as a result of participation in this activity, whether caused by the negligence of release or otherwise.
• I acknowledge that LeBlanq Limited, and their directors, officers, volunteers, representatives, and agents are not responsible for the errors, omissions, acts, or failures to act of any party or entity conducting a specific activity on their behalf. I acknowledge that this activity may involve a test of a person's physical and mental limits and carries with it the potential for death, serious injury, and property loss. The risks include, but are not limited to, those caused by terrain, facilities, temperature, weather, condition of participants, equipment, vehicular traffic, lack of hydration, and actions of other people including, but not limited to, participants, volunteers, monitors, and/or producers of the activity.
• These risks are not only inherent to participants but are also present for volunteers I hereby consent to receive medical treatment which may be deemed advisable in the event of injury, accident, and/or illness during this activity. I agree to carry medical supplies required for treating any medical conditions specific to me.
• I acknowledge that images may be captured during the event using film photography, digital photography, video, or other media and may be used by LeBlanq Limited or its sponsors to promote future events on the LeBlanq Limited website, social media, promotional leaflets, newsletters, and other publicity materials. The images may also be provided to the media for publication in local or national, international newspapers or magazines.
• I consent to LeBlanq Limited contacting me via WhatsApp, social media, email, telephone, post or by other means of communication regarding their services or services of their partners.
• I accept that no activities in the event are a race in any format. Results will not be published, and anyone considered to be competing against others will be stopped from riding. I am fully responsible for my actions while attending the event. LeBlanq Limited does not accept responsibility for the actions of participants nor the consequences of such actions.
• If cycling, I agree to wear, as a minimum, a suitable designed cycling helmet rated to a minimum of CE EN 1078, during the whole riding section of the event. I also agree to not cycle with headphones.
• If cycling, it is my responsibility to decide whether to ride a challenging section or not. The participant is deemed to make their own decision about whether to proceed on bike, foot or not at all. If I choose to ride a section, it is entirely my own choice. I am responsible for providing my own insurance protection for my participation in the event. Any accident or injury caused by the participant's actions will be the full responsibility of the said participant.

This Accident Waiver and Release of Liability shall be construed broadly to provide a release and waiver to the maximum extent permissible under applicable law.

By agreeing the release of liability, I certify that I have read this Accident Waiver and Release of Liability and I fully understand its content. I am aware that this is a release of liability and a contract and I agree to it of my own free will. 

22. About this document

This document was last updated on 28th January 2026. We reserve the right to update this document without notice.