TERMS & CONDITIONS

The following document, together with our privacy policy, our website terms of use, and all information relating to your chosen tour package contained in our website (www.leblanq.com) forms the basis of your contract with LeBlanq Limited, trading as LeBlanq. Please read them carefully as they set out our respective rights and obligations.

LeBlanq Limited is a company registered in England and Wales.  Our company registration number is 12580594 and our registered office is at Lynton House, 7-12 Tavistock Square, London, WC1H 9LT. 

We are registered with the Information Commissioner’s Office in accordance with the Data Protection Act 2018 and you can access our Privacy Policy here

1. Booking and payment

Please complete the online booking process via www.leblanq.com. A 25% deposit will be required at time of booking. This deposit may only be refunded if your booking is cancelled under certain circumstances (see section 7 below). 

On receipt of your booking form and deposit, we will send you an acknowledgement of your booking and an invoice for the balance. The date on which the final balance of your tour is due is shown on the invoice. If the balance is not paid in time we reserve the right to cancel your booking and retain your deposit.

Please note that when we send you the acknowledgement of your booking, a contract comes into place between us. This means you will be obliged to pay the balance as set out on the acknowledgement and accompanying invoice. Shortly after the contract comes into place between us, our Concierge will make contact with you to discuss and finalise the details of your specific requirements.   

All correspondence for your booking will be sent to the person who has placed the booking with us, known as the “Lead Rider,” only.  It is the Lead Rider’s responsibility to manage all payments due and forward all relevant correspondence onto your party. Please note that we cannot send correspondence to other named parties on the booking due to data protection legislation.

 2. If you change your booking

We will do our utmost to help if you wish to make any changes to your booking, subject to you informing us about these changes prior to the due date for final payment, plus an additional charge for costs we incur in making changes to your booking e.g. lost travel or accommodation deposits. Any alterations you wish to make to your booking must be notified to us in writing by email by the Lead Rider.

Please note that any such administrative alteration charges will not be refunded in the event of a cancellation.

Where we are unable to assist you and you do not wish to proceed with the original booking, we will treat this as a cancellation by you. A cancellation fee may be payable in accordance with section 4.

3. Joining a party

If you choose to add another person to your party after making your initial booking, this will be considered a change to the booking and will incur an administration charge. We are unable to disclose the details of another customer's tour. We are required by the Data Protection Act 2018 to follow strict data security procedures. With the permission of the Lead Rider of all parties involved, we can assist two parties who wish to join each other on one of our tours. Administrative charges as set out in section 2 will apply if changes to a booking are required.

4. If you cancel your booking

Should you or any member of your party be forced to cancel your booking, you must do so in writing and this email must be submitted by the Lead Rider. The cancellation will take effect from the date that such written notice is received in this office. For a cancellation received more than 28 days before the start date of the tour the deposit will be forfeited, whilst any other balance payments towards the cost of the tour will be refunded. For later cancellations the deposit will be forfeited but any balance payment towards the tour will be refunded less the following charges:

More than 14 days before the start: 50% of the total cost of the tour balance

No refund can be given for a cancellation 14 days or less before the start of a tour or whilst the tour is in progress.

Any administrative alteration charges as described in section 2 will not be refunded in the event of a cancellation.

In addition to the above charges, it may be necessary to add single room supplements to other members of a party where member(s) of that party cancel.

These cancellation fees are implemented in all cases, so we recommend that you are fully covered by a comprehensive travel insurance policy.

5. Groups

When making a group booking, the person first named on the booking form will become the Lead Rider, accepting on behalf of all your party these booking conditions. The confirmation invoice will be sent to the Lead Rider. Any questions concerning the tour from members of the group must be sent to us by the Lead Rider only.

6. Website accuracy

The information given on our website, and any other publications from LeBlanq, has been carefully checked and we believe that it is correct at the time of publication. We reserve the right to make changes and where they occur, they will be advised to you before the booking contract is concluded. The prices shown include VAT. Should VAT rise above 20% the prices shown may alter. If there are any changes to the published prices, these will be confirmed at the time of booking.

7. Changes or cancellation by us

Very occasionally we have to make changes to a tour after a booking has been confirmed or cancel confirmed bookings. Whilst we always endeavour to avoid changes and cancellations we must reserve the right to do so. If we have to cancel your tour or make a significant change before departure (such as a change of accommodation for the whole or a major part of the time you are away, a change to the date of departure, or a significant change to your itinerary, missing out one or more destinations entirely) we will tell you as soon as possible and you will have the choice of:

accepting the changed arrangements (you do not need to do anything in this case) or

taking an alternative tour or alternative package in the same weekend (and where this is of a lower price we will refund the difference, but where the price is higher we may ask you to pay the difference) or

cancelling or accepting the cancellation and receiving a full refund of all monies paid.

Covid-19 implications: You agree to inform us if you or any member of your group has tested positive for Covid-19, or shows signs of Covid-19 within 14 days of the start of the tour. The infected member and anyone else in your group who has been in contact with that member must not attend the tour or any pre-tour events. All members of the party will be asked to show a negative test from the past 72 hours, or take a test upon arrival at the weekend. 

We will offer to transfer the booking(s) by those members who are not attending to a future, alternative tour (and where this is of a lower price we will refund the difference, but where the price is higher we may ask you to pay the difference). You will have the choice of accepting the alternative tour (you do not need to do anything in this case) or cancelling your booking.

If you decide to take an alternative tour, an alternative package in the same tour or to cancel the tour, you must notify us of your decision by email submitted by the Lead Rider within 14 days of us informing you of the change. If you do not notify us of your decision within that period, we will assume that you have accepted the changed arrangements.

Please note that the above options are not available where any change is a minor one (i.e. any change not included above). Furthermore, compensation will not be payable and no liability beyond offering the above mentioned choices can be accepted where we have to cancel as a result of unusual and unforeseeable circumstances beyond our control or force majeure.

We regret we cannot pay any expenses, costs or losses incurred by you as a result of any change or cancellation. No compensation will be payable if we cancel as a result of your failure to comply with any requirement of these booking conditions entitling us to cancel, such as paying on time.

8. Force majeure

We regret we cannot accept any liability or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected by, or you otherwise suffer any damage or loss as a result of force majeure. Force majeure means any event which we, or the supplier of the service(s) in question, could not, even with all due care, foresee or avoid. Such events include war or threat of war, riots, civil strife, terrorist activities, industrial disputes, fire, natural or nuclear disasters, adverse weather conditions, pandemics, epidemics, certain Foreign Office declarations and all similar events outside our control.

Covid-19 implications: please note that certain travel arrangements may be affected as a result of Covid-19. This could include an unavailability of certain cycle routes and access to certain places of accommodation. Please rest assured that this is something we will continue to monitor and will advise our customers as soon as possible if we become aware of any confirmed bookings that will be affected. However, since this is something which is completely unprecedented and outside our control, we would treat any such changes as force majeure, and whilst we will be providing a suitable alternative arrangement for your trip or a full refund, we will not be liable to pay you any compensation for other costs incurred.

8. Special requests

Any special requests must be advised to us in writing prior to the due date for final payment e.g. diet, room location, a particular facility at a hotel etc. Whilst every effort will be made by us to try and arrange your reasonable special requests, we cannot guarantee that they will be fulfilled. The fact that a special request has been noted on your confirmation invoice or any other documentation or that it has been passed on to the supplier is not confirmation that the request will be met. Failure to meet any special request will not be a breach of contract on our part unless the request has been specifically confirmed. We do not accept bookings that are conditional upon any special request being met.

9. Travel and transport

Tickets for travel of any kind whatsoever are issued subject to the conditions and regulations published in the timetable, books or other notices of the persons, companies or authorities undertaking such transport.

10. Travel insurance

Adequate travel insurance is a condition of your contract with us. You must be satisfied that your insurance fully covers all your personal requirements including cancellation charges, medical expenses and repatriation in the event of accident or illness and existing medical conditions. Your insurance must also cover you to undertake cycling activities and the associated risks. If you choose to travel without adequate insurance cover, we will not be liable for any losses howsoever arising, in respect of which insurance cover would otherwise have been available.

11. Our responsibility

We will accept responsibility if any death, personal injury, failure or deficiency of your tour arrangements is caused by negligence or omissions by us, or our agents or suppliers. We will not be responsible for any injury, illness, death, loss, damage, expense, cost or other sum or claim of any description whatsoever which results from the fault of the person(s) affected or any member(s) of their party or results from an event or circumstance which we or the supplier of the service(s) in question could not have predicted or avoided even after taking all reasonable care. We cannot accept responsibility for any services which do not form part of our contract. This includes, for example, any additional services or facilities which your hotel or any other supplier agrees to provide for you where the services or facilities are not advertised on our website and we have not agreed to arrange them. The maximum liability for any damages other than for personal injury or illness will be limited to the price paid for the tour

12. Your responsibilities

It is your responsibility to ensure that you are physically fit, adequately experienced, suitably equipped for your tour and aware of the risks involved in such a tour. Although LeBlanq will ensure the tour is as safe as possible you must accept that the sole responsibility for your personal safety remains with you.

In the interests of safety you must undertake to follow the advice in the weekend guide provided, as well as that provided by anybody on our behalf, heed any warning or advisory notices encountered on your tour and act sensibly and prudently at all times. If it is felt that you are not sufficiently fit, healthy, properly equipped or able to complete the tour without affecting its safety, comfort or happy progress, the tour leader at any stage has the right to suspend your participation in some components of the tour.

Additionally, any damage caused by group members to accommodations or transports used in the course of your tour is the responsibility of the group. Likewise, any damage caused by solo travellers is their own responsibility.  LeBlanq cannot accept responsibility for any such damage, and accommodations/transports booked retain the right to reclaim costs from the Lead Rider, whether they are travelling as part of a group or alone.

LeBlanq cannot accept responsibility for any wear and tear to equipment you provide for your tour. Likewise, you accept responsibility for any breakages that occur during your tour, even if they hinder your ability to complete your tour. We will do our utmost to assist you in procuring replacements or repairs, but any cost for the same lies with you, and no refunds can be issued for tours halted due to damaged or broken equipment.

13. Complaints and problems

In the unlikely event that you have any reason to complain or experience any problems with your tour whilst away, you must contact our office immediately so that we have the opportunity to rectify your complaint at the time and we will do our best to resolve the problem straight away. Should it not be possible to resolve your complaint immediately, you should write to us, giving full details, within 14 days of the tour’s conclusion. Complaints received after this date can be very difficult to investigate.

14. Privacy

We treat your data with care and keep it as secure as is reasonably possible. We will never sell your personal details to another organisation, and we’ll always ask your consent before sending marketing emails. For further details see our privacy policy.

15. Jurisdiction

All matters arising from your contract with us are governed by English Law and are subject to the jurisdiction of the courts of England and Wales.

16. Consumer protection

The combination of travel services offered to you is a package within the meaning of the Package Travel and Linked Travel Arrangements Regulations. Therefore, you will benefit from all EU rights applying to packages. LeBlanq will be fully responsible for the proper performance of the package as a whole.

Additionally, as required by law, LeBlanq has protection in place to refund your payments and, where transport is included in the package, to ensure your repatriation in the event that it becomes/they become insolvent. More information on key rights under the Package Travel and Linked Travel Arrangements Regulations 2018 can be found here. 

17. Storing your data

We store and process your data based on the contract formed when you make your booking, and in line with our Privacy Policy. 

18. About this document

This document was last updated on 23rd March 2022. We reserve the right to update this document without notice.

Key rights under the Package Travel and Linked Travel Arrangements Regulations 2018

Travellers will receive all essential information about the package before concluding the package travel contract. 

There is always at least one trader who is liable for the proper performance of all the travel services included in the contract. 

Travellers are given an emergency number or details of a contact point where they can get in touch with the organiser or travel agent. 

Travellers may transfer the package to another person, on reasonable notice and possibly subject to additional costs. 

The price of the package may only be increased if specific costs rise (for instance fuel prices), and if expressly provided for in the contract, and in any event not later than 20 days before the start of the package. If the price increase exceeds 8% of the price of the package, the traveller may terminate the contract. If the organiser reserves the right to a price increase, the traveller has a right to a price reduction if there is a decrease in the relevant costs. 

Travellers may terminate the contract without paying any termination fee and get a full refund of any payments if any of the essential elements of the package, other than the price, are changed significantly. If before the start of the package the trader responsible for the package cancels the package, travellers are entitled to a refund and compensation where appropriate. 

Travellers may terminate the contract without paying any termination fee before the start of the package in the event of exceptional circumstances, for instance if there are serious security problems at the destination which are likely to affect the package 

Additionally, travellers may at any time before the start of the package terminate the contract in return for an appropriate and justifiable termination fee. 

If, after the start of the package, significant elements of the package cannot be provided as agreed, suitable alternative arrangements will have to be offered to the traveller at no extra cost. Travellers may terminate the contract without paying any termination fee, where services are not performed in accordance with the contract and this substantially affects the performance of the package and the organiser fails to remedy the problem. 

Travellers are also entitled to a price reduction or compensation for damages or both where the travel services are not performed or are improperly performed. 

The organiser has to provide assistance if the traveller is in difficulty. 

If the organiser or the retailer becomes insolvent, payments will be refunded. If the organiser or, where applicable, the retailer becomes insolvent after the start of the package and if transport is included in the package, repatriation of the travellers is secured. LeBlanq has taken out insolvency protection with Yellow Jersey Insurance (the entity in charge of the insolvency protection, e.g. a guarantee fund or an insurance company). Travellers may contact this entity or, where applicable, the competent authority (contact details, including name, geographical address, email and telephone number) if services are denied because of LeBlanq’s insolvency.